Shipping Information

We ship from our facility in North Carolina and currently serve customers across the United States.

Production Times
Because we craft each piece with care, please allow time for production before shipping:


7+ business days: Metal and Acrylic


3–5 business days: Paper and Canvas

Once your order is complete, it will be shipped via standard U.S. carriers (e.g., USPS, UPS, or FedEx). Shipping times may vary based on your location, but you’ll receive tracking as soon as your order is on the way.

Return Policy

We stand behind the quality of our prints. If your item arrives with a defect or damage, we’ll do everything we can to make it right.
Notify us within 7 days of receiving your order if there’s an issue.

Contact us at sales@thatguymedia.net with clear photos and a description of the problem.

If the defect cannot be resolved with a replacement or repair, we’ll issue a full refund to your original payment method.

Please note: Because our prints are made to order, we cannot accept returns or refunds for reasons unrelated to defects (e.g., buyer’s remorse, wrong size ordered, etc.).

Questions?

We’re here to help!
For any questions about your order, reach out at info@thatguymedia.net and we’ll respond promptly.